Concierge Director: Nayeli Cabrera
Patient name: Carmen C
Age: 66
Admission Date: 02/09/2026
Admitted From: Hudson Valley Hospital
Discharge Date: 04/21/2026

Details of Experience:

When Carmen was admitted to Cortlandt Healthcare, she was facing a very difficult moment in her life. Following a diagnosis of acute respiratory failure due to pneumonia, Carmen’s oxygen saturation levels were consistently around 80%, leaving her physically weakened and requiring significant assistance with everyday tasks. Simple activities that many people take for granted had become difficult, and her overall strength, endurance, balance, and mobility had greatly declined. Despite these obstacles, Carmen arrived with a positive attitude and a strong desire to regain her independence. From the very beginning, she made it clear her goals were to work hard, recover, and return to living as independently as possible. What followed was an extraordinary journey marked by determination, resilience, and remarkable progress.

Upon admission, Carmen required substantial to maximal assistance with activities of daily living, transfers, and functional mobility tasks. Due to her decreased strength, limited functional activity tolerance, and impaired balance, she was referred for skilled OT services. Without these specialized interventions, Carmen was at risk for permanent functional decline, increased dependence on caregivers, and a reduced quality of life. The OT therapy team worked closely with Carmen to help her regain the skills necessary to perform daily tasks safely and independently. At first, Carmen’s routines were very difficult. However, Carmen did not allow the challenges she faced to discourage her. Day after day, she approached each therapy session with determination and willingness to push herself beyond her comfort zone. Her therapists witnessed firsthand her incredible work ethic and commitment to recovery. As time progressed. Carmen has begun reaching her milestones after milestone. Tasks that once seemed impossible gradually became manageable. Her strength improved, her endurance increased, and her confidence grew with every achievement. Through hard work and consistency, she progressed from being highly dependent on staff assistance to completing many activities independently. Her transformation was not only physical but also emotional, as she regained confidence in her abilities and in herself.

Furthermore, Carmen required physical therapy to address her mobility limitations, to improve her balance, enhance her safety awareness, and increase her overall functional activity tolerance. Carmen required maximum assistance for bed mobility, including transitioning from lying in bed to sitting at the edge. She also needed significant assistance with transfer, including moving from bed to chair. At that time, she was considered at high risk for falls and further functional decline. The road to recovery wasn’t easy, but together with the physical therapy team. She worked diligently to rebuild her strength, improve her balance, and restore her mobility. Every day, she remained focused on her goal of returning to her prior level of function. Carmen has achieved remarkable improvements. Her balance became stronger. Her ability to be able to dress herself, get up from bed, and go to the bathroom has improved. She was able to regain her strength. Watching her progress from dependence to independence was truly inspiring for everyone involved in her care.

At Cortlandt Healthcare, we are truly proud of everything Carmen has accomplished. She reminds us that recovery is possible when dedication meets opportunity. Carmen’s story will continue to inspire others who are facing their own challenges, proving that hard work, patience, and perseverance, which are all incredible achievements, are absolutely possible. It was an honor to be part of her recovery journey and look forward to hearing about all the wonderful things she will continue to accomplish.

Concierge Director: Nayeli Cabrera
Patient name: Raymond F
Age: 65
Admission Date: 10/13/2025
Admitted From: Hudson Valley Hospital
Discharge Date: 1/16/2026
Reason for Stay: Rehab and Amputation Program
How did the patient hear about Cortlandt Healthcare? Hudson Valley Hospital gave him options.

Details of Experience:

Raymond F was admitted to Hudson Valley Hospital following a fall at home. During his hospitalization, a need for rehabilitation was identified, and he was referred for continued care. Raymond chose to continue his recovery at Cortlandt Healthcare.

Raymond was welcomed to Cortlandt Healthcare by his Concierge to ensure he had the most comfortable stay and to support his needs in any way possible. During his stay, his condition required surgical intervention, resulting in a below-the-knee amputation. Raymond required assistance with mobility and activities of daily living. Key clinical considerations included decreased strength, mobility, and endurance, and a much-needed decrease in pain with functional activities. Despite these challenges, Raymond demonstrated excellent rehabilitation potential, evidenced by his ability to follow multi-step directions, strong family involvement and support, and positive engagement with most staff.

An interdisciplinary approach was implemented to support Raymond’s recovery. Physical therapy focused on improving strength, mobility, and endurance, and on reducing pain during functional activities; as well as occupational therapy focusing on regaining independence with ADLs (activities of daily living), including dressing, bathing, and establishing a new daily routine following prosthetic use.

Throughout his stay, Concierge Nayeli provided consistent support, ensuring Raymond felt encouraged and well cared for during his recovery. In addition, Dennis Oehler, a former Paralympic gold medalist from the CareRite Comprehensive Amputee Rehabilitation Program (CARP), visited weekly, offering companionship, encouragement, friendship, and moral support during a challenging time. This involvement played a key role in maintaining Raymond’s motivation and emotional well-being.

Raymond remained committed to his rehabilitation goals and actively participated in therapy. He worked very hard to increase his leg strength, improve mobility with assistive devices, and train with prosthetics. Regaining independence in dressing and personal care. Raymond’s primary goal was to give his full effort in therapy since day one to return home to his two beautiful girls, who provided him with strong emotional support.

Through determination, consistency, and support. Raymond made meaningful progress toward independence and recovery. Raymond F’s journey is a powerful example of resilience, determination, and the impact of a strong support system. His courage, work ethic, and positive attitude inspired both staff and fellow residents. His case serves as a reminder that even in the face of significant challenges, meaningful recovery is possible with dedication and support. Raymond remains an unforgettable resident whose strength and perseverance left a lasting impression on everyone involved in his care.

Cortlandt Healthcare wishes him always the best and hopes to see him once again. Walking through our doors as a visitor.

Concierge Director: Nayeli Cabrera
Patient’s Name: Clara S
Patient’s Age: 86
Admission Date: 06/15/2025
Admitted From: Phelps Hospital, Northwell Health
Discharge Date: 08/04/2025
Reason for Stay: Rehabilitation
How did the patient hear about Cortlandt: Previous patient

Details of Experience:
Clara was admitted to Phelps Hospital for a right hip fracture due to the numerous falls she had experienced. Clara had a decrease in her strength, making her unable to stand or ambulate safely. She became anxious and frightened about her risk of falling. She has been with us before, and throughout her stay, we have consistently met her expectations. It was an easy choice for this patient to return to Cortlandt.

Upon arrival, Clara was greeted by our receptionist, who welcomed her warmly. She then met the concierge and the nurse, who helped her settle into her room. Nayeli ensured Clara had dinner and prepared her for bed, so the patient could rest up for the beginning of her rehabilitation journey at Cortlandt. She was ready to regain her strength, to get back on her feet, and feel like she did before being hospitalized.

Clara was evaluated the following day by our rehab team to set up her short-term goals. She was independent with supervision. She was very outgoing and always in high spirits. She gave 100% in rehab to make her stay as brief as possible. She was able to regain her strength. After all her hard work, she could ambulate 150 feet on a level surface using a two-wheeled walker under supervision. She was able to increase her independence gradually. Clara had such a loving and supportive family who came in every day to see her. Whether it was a 5-star day or a challenging one, she did not let it stop her from meeting her goals.

Clara soon meets all her goals and has completed her rehab journey. When it came to discharge, it was always so sad to see her go. But watching her work so hard to get back on her feet and regain her strength always made us so proud of her. Clara will always be part of the Cortlandt family, and we wish her always the best.

Case Study: Cortlandt Healthcare – Q3 2025
Concierge Director: Nayeli Cabrera
Patient’s Name: Beverly N
Patient’s Age:  83
Admission Date:  05/31/2025
Admitted From: Westchester Medical Center
Discharge Date:  09/08/2025
Reason for Stay: Rehabilitation

Details of Experience:

Beverly N was admitted to Westchester Medical Center due to pain in her right shoulder. She began as an outpatient receiving physical therapy for her regular exercises. While she was stretching, she felt pain, but didn’t put too much thought into it. When she returned home, her pain continued. The following day, she went straight to her doctor to have her shoulder checked out. They gave her the news that it was dislocated and that it would require surgery. Post surgery, Beverly required rehabilitation and was introduced to our community, and was transferred from the hospital to CHC for inpatient therapy.

Upon arrival, she was greeted by our amazing receptionist, who made sure she had a warm welcome. She was then greeted by the Concierge, our Rehab team, and Nursing team. The Concierge assisted her with all her needs and made sure she had everything to start her rehabilitation stay at Cortlandt, including our menu options, activities that recreation provided.

Beverly was evaluated by our Rehab team and received short and long-term goals to be accomplished during her rehab journey. Her goals were increased ambulation, upper and lower body dressing, being able to transfer herself from the bed to the chair, and being able to transfer herself to the toilet. She wasn’t able to put weight on her shoulder, so she worked slowly but surely. 

She required surgery once again, but once she had the clearance to be able to restart physical therapy, she began working towards her goals once again. She absolutely exceeded our expectations. Her family will always visit her and always motivate her to keep up the amazing work.

Beverly has achieved her goals through her amazing work in physical therapy and occupational therapy. She has reached all her prior levels of function. With all her hard work, she was able to be discharged home with her friends and family. 

On behalf of Cortlandt Healthcare, we wish her nothing but the best and hope to see her again in the future.

Concierge Director: Dominic Marello
Patients Age: 105
Patients Name: Agnes Keating
Admission Date: 12/24/23
Admitted From: Hudson Valley Hospital Center
Discharge Date: 02/21/24
Reason for Stay: Rehabilitation
How Did The Patient Here About Cortlandt Healthcare? Referred by Hospital

Details of Experience:

Agnes Keating was admitted to Hudson Valley Hospital Center with an unspecified fracture of the left tibia. Hudson Valley evaluated her and recommended physical and occupational therapy to regain the prior level of function she once enjoyed. She was then recommended to Cortlandt Healthcare due to our outstanding rehabilitation program. Agnes’s main goal is to get back on her feet and return home with her family, which she loves very much.

Upon arrival, Agnes was greeted by the Concierge, Rehab Team, and Nursing team, who ensured she had everything she needed to start her rehabilitation adventure at Cortlandt Healthcare. The Concierge assisted by making sure Agnes received everything she needed during her stay, which included proper food options, getting her to and from recreational activities when she wanted to attend, and receiving medications in a timely manner.

The following day, Agnes was assessed by our Rehabilitation team and received short and long-term goals to enhance her progression during her rehab journey. Physical Therapy’s short-term goals include bed mobility tasks, ambulating 10 feet, and ascending and descending two stairs. Physical therapy’s long-term goals include bed mobility tasks, functional transfers, and ambulating unlimited distances. Occupational Therapy’s short-term goals include hygiene tasks, practice UB dressings and tub transfers. Occupational Therapy’s long-term goals include the following stated as above as well.

Starting with physical therapy, Agnes was the maximum assist in all bed mobility tasks. She was totally dependent on all functional transfers and was able to ambulate 0 feet due to her medical condition. Regarding Occupational Therapy, Agnes was dependent on hygiene tasks in the beginning. She was dependent on practicing UB dressings and became more dependent with moderate assistance. As far as tub transfers, she needed moderate assistance with supervision. During her voyage at Cortlandt Healthcare, Agnes made consistent efforts to achieve all long-term and short-term goals.

Agnes Keating was discharged to her home on February 21st, 2024, after 59 days of rehabilitation and care. Agnes had a wonderful experience throughout her stay, making friends with staff and other residents. She had nothing but the best experience while residing here at Cortlandt, and on her discharge date, she celebrated her and her journey while she walked out our doors. Cortlandt Healthcare wishes her nothing but the best and hopes to see her again in the future.

Concierge Director: Dominic Marello
Patients Age: 62
Patients Name: Ernest Caplanson
Admission Date: 03/07/23
Admitted From: Northern Westchester Hospital Northwell Health
Discharge Date: 03/24/23
Reason for Stay: Rehabilitation
How Did The Patient Here About Cortlandt Healthcare? Referred by Hospital

Details of Experience:

Ernest was admitted to Northern Westchester Hospital after Joint Replacement Surgery. Ernest was evaluated by Northern Westchester Hospital very thoroughly and recommended physical and occupational therapy to regain his prior level of function. Ernest was recommended to Cortlandt Healthcare due to our outstanding rehabilitation program. Edmond’s main goal is to get back on his feet and go home.

Upon arrival, Ernest was greeted by the Concierge, Rehab Team, and Nursing team, who ensured he had everything he needed to start his voyage to renewal here at Cortlandt Healthcare. The Concierge assisted by making sure Ernest received everything during his stay, which included proper food/dietary options, making sure he received and was brought to recreational activities if he wished to attend, and making sure he was receiving medications on time as well as assistance when needed from the nursing team. Ernest was assessed by our Rehabilitation team and received short and long-term goals to monitor his progress during his rehab process. Physical Therapy’s short-term and long-term goals included ambulating on level surfaces, car transfers, and bed mobility tasks. Occupational Therapy’s short-term and long-term goals include functional activities of choice, toileting tasks, and practicing lower body dressings.

During Ernest’s stay, he received both Physical and Occupational Therapy. Starting with Physical Therapy, Ernest progressed to maximum assist with bed mobility tasks to minimum assist. He could ambulate on level surfaces starting at 0 feet and ending at 40 feet with minimum assist. Ernest performed car transfer tasks with supervision to minimum assist. As far as Occupational Therapy goes, Ernest went from 0 to 5 minutes of functional activities of choice. Ernest went from maximum to minimum assist with toileting tasks. Ernest went from maximum assist to moderate assist with lower body dressings while using adaptive equipment. Ernest made consistent efforts to achieve all long-term and short-term goals during his stay at Cortlandt Healthcare.

Ernest was discharged to his home on March 24, 2023, after 17 days of rehabilitation. Ernest had a wonderful experience throughout his stay, making friends with both staff and other residents. He had nothing but the best experience while residing here at Cortlandt, and he enjoyed all events and activities held at Cortlandt.

Concierge Director: Dominic Marello
Patients Age: 59
Admission Date: 10/5/21
Admitted From: Hudson Valley Hospital
Discharge Date: 10/4/22
Reason for Stay: Rehabilitation
How Did The Patient Here About Cortlandt Healthcare? Referred by Hospital

Details of Experience:

Edmond was admitted to Hudson Valley Hospital after officially being diagnosed with a stage 4 pressure ulcer of the sacral region. The definition of a pressure ulcer is damage to an area of the skin caused by constant pressure for a long period of time, which can result to causing an open wound. Edmond was evaluated by Hudson Valley Hospital very thoroughly and recommended physical and occupational therapy to regain his prior level of function. Edmond was recommended to Cortlandt Healthcare for recovery due to our outstanding rehabilitation program. Edmond’s main goal was to be able to get stronger and to walk again.

Upon arrival, Edmond was greeted by the Concierge, Nursing, and Rehab Team, who ensured he was supplied with everything he needed to start his journey here at Cortlandt Healthcare, which included proper food/dietary options, making sure he received and was brought to recreational activities when wanting to attend, and making sure he was receiving medications on time. Edmond was assessed by our Rehabilitation team and received short and long-term goals to monitor his progression during her rehab process. Physical Therapy goals included pivot transfers, ambulating on level surfaces, ascend and descend stairs, and bed mobility tasks. Occupational Therapy’s short-term and long-term goals include standing balance, toileting tasks, and practicing LB dressings.

Starting with Physical Therapy, Edmond progressed to total independence with pivot transfer from maximum assist supervision to no assist. He was able to ambulate on level surfaces starting at 0 feet and ending at 50 feet with max assist. Edmond was able to ascend and descend from 0 to 5 stairs using a handrail. Edmond also progressed from maximum to independent on all bed mobility tasks and was able to perform car transfers from 0 to contact guard assist. Working hard with Occupational Therapy, Edmond went from being unable to stand to fair with minimum assist. Edmond went from minimum assist to total dependence on toileting tasks and maximum to minimum on Lb dressings due to weakness on the right side. Edmond made consistent efforts to achieve all long-term and short-term goals during his stay at Cortlandt Healthcare.

Edmond was discharged to his home on October 4, 2022, after 355 days of rehabilitation. It was a long road to recovery, but Edmond was determined and strived to get back to his normal self. He had a wonderful experience throughout his stay, making friends with both staff and other residents. He enjoyed all events and activities held at Cortlandt and was a pleasant role model for others while in recovery. Edmond was able to walk out of Cortlandt Healthcare with his head held high, and he will be missed. 

The Cortlandt team wishes Marjorie the best and continued success on her journey!

Concierge Director: Dominic Marello
Patients Age: 82
Admission Date: 7/11/22
Admitted From: St. Luke’s Hospital
Discharge Date: 9/13/22
Reason for Stay: Rehabilitation
How Did The Patient Here About Cortlandt Healthcare? Referred by daughter

Details of Experience:

Marjorie was admitted to St. Luke’s Hospital for hip surgery. The hospital post-surgery evaluated her, and the recommendation was for physical and occupational therapy to regain her prior level of function. Marjorie was referred to Cortlandt Healthcare for recovery due to our outstanding rehabilitation program. Her main goal was to be able to function independently once again and to get back home as soon as possible.

Upon arrival, Marjorie was greeted by the Concierge, Nursing Team, and Administration, who ensured she had everything she needed. The concierge assisted by ensuring Marjorie had everything she required during her stay, including proper food options, being brought to recreational activities, ensuring her medications arrived on time, and being properly taken care of during her stay. Our dietician assessed Marjorie and discussed certain food options she would enjoy during her stay. She was also assessed by our Nursing staff as well as our Rehabilitation team and received short and long-term goals to monitor her progression during her rehab process. Short and long-term goals include bed mobility tasks, safely ambulating on level surfaces, ascending and descending stairs, performing toileting tasks, and car transfers.

During Marjorie’s stay, she received both Physical and Occupational therapy. Marjorie progressed from moderate assist to minimum assist on bed mobility tasks without the use of side rails. She was able to safely ambulate on level surfaces starting at 90 feet and 350 feet maximum. Marjorie was able to ascend and descend from 0 to 4 stairs. She also performed toileting tasks from maximum assistance to minimum assistance. Working hard with Occupational Therapy, Marjorie safely performed functional activities starting at 5 minutes to 10 minutes maximum. Marjorie went from maximum to minimum on all indoor home maintenance tasks and consistently achieved all long-term and short-termshort-term goals during her stay here at Cortlandt Healthcare.

Marjorie was discharged to her home on September 13th, 2022, after 62 days of rehabilitation. She had a wonderful experience throughout her stay, making friends with both staff and other residents. Marjorie was able to wheel out of Cortlandt Healthcare with minimum assistance, and she will be missed.

The Cortlandt team wishes Marjorie the best and continued success on her journey!

Concierge Director: Dominic Marello
Patients Age: 66
Admission Date: 5/5/22
Admitted From: Hudson Valley Hospital
Discharge Date: 6/20/22
Reason for Stay: Rehabilitation
How Did The Patient Here About Cortlandt Healthcare? Referred by Hospital

Details of Experience:

Pauline was admitted to Hudson Valley Hospital after officially being diagnosed with an Acute Embolism and Thrombosis in her left leg. Acute Embolism and Thrombosis are when a blockage (blood clot) is formed in body parts and can travel to the lung. Pauline was thoroughly evaluated by Hudson Valley Hospital and recommended physical and occupational therapy to regain her prior level of function. Due to our outstanding rehabilitation program, Pauline was recommended to Cortlandt Healthcare for recovery. Pauline’s main goal was to be able to function independently once again and to get back home as soon as possible.

Upon arrival, Pauline was greeted by the Concierge and Nursing team, who ensured she had everything she needed. The concierge helped by providing that Pauline received everything during her stay, including proper food options, that she had Recreational Activities available, and that her medications arrived on time. Pauline was assessed by our Rehabilitation team and received short and long-term goals to monitor her progression during her rehab process. Short and long-term goals include stand pivot transfers, stair assessment, bed mobility, and car transfers.

During Pauline’s stay, she received both Physical and Occupational therapy. Pauline progressed from maximum assist supervision with all stand pivot transfers. She could ascend and descend from 0 to 8 stairs and ambulated 0 feet to 50 feet under supervision. Pauline also progressed from maximum to independent on all bed mobility tasks and was able to perform car transfers from 0 to contact guard assist. Working Hard with occupational Therapy, Pauline went from maximum to minimum on all indoor home maintenance tasks. Regarding toileting tasks, Pauline went from maximum to minimum. During her stay at Cortlandt Healthcare, Pauline made consistent efforts to achieve all long-term and short-term goals.

Pauline was discharged to her home on June 20, 2022, after 46 days of rehabilitation. She had a wonderful experience throughout her stay by making friends with both staff and other residents. Pauline was able to walk out of Cortlandt Healthcare with her head held high, and she will be missed.

The team at Cortlandt wished Pauline nothing but the best and continued success on her journey!

Concierge Director: Dominic Marello
Patient’s Age: 60
Admission Date: 01/14/22
Admitted From: Westchester Medical Center
Discharge Date: 02/18/22
Discharged To: Home
Reason for Stay: Rehabilitation
How Did the Patient Here About Cortlandt Healthcare? Referred by Hospital

Details of Experience:
Eileen was admitted to Westchester Medical Center after being officially diagnosed with Guillain-Barré syndrome. GBS is a rare, autoimmune disorder in which a person’s immune system damages the nerves, causing muscle weakness and sometimes paralysis. At Westchester Medical Center, Eileen underwent surgery on her back/spine. Doing thorough research, Eileen and her partner Mike decided to choose Cortlandt Healthcare for recovery due to Cortlandt’s incredible rehabilitation program. Eileen’s main goal during her stay here was to maintain independence once again and be home with her family.

Upon arrival, Eileen was assessed by our interdisciplinary team, which includes nursing, Concierge, recreation, and dietary. Eileen was immediately greeted by Dominic, Concierge, who was able to help make Eileen’s experience more comfortable and easy. Dominic was an outlet to make sure Eileen received everything she needed during her stay, including food options, making sure her medication was given at specific times, making sure recreation gave her independent activities and avid participation in group activities as well and providing weekly evaluations to make sure her needs are met. Eileen was assessed by rehab and was given short and long-term goals to monitor her progress during her rehabilitation process. These short and long-term goals include bed mobility, balance, toileting, and stair assessment.

During Eileen’s stay, she received Physical Therapy and Occupational Therapy. Eileen progressed from maximum assist to minimum assist with all bed mobility tasks and moderate to minimum functional transfer tasks. Working hard with Occupational Therapy, Eileen went from poor to fair in standing balance and total dependence to stand by assist for toileting tasks. Eileen ascended and descended from 0 to 6 stairs total and ambulated 40 feet with moderate assistance to 60 feet with minimum assistance. After three weeks, Eileen required maximum assistance for minimum aid on most activities. Throughout her journey at Cortlandt Healthcare, Eileen made consistent efforts to achieve all short-term and long-term goals during her stay. Throughout her journey at Cortlandt Healthcare, Eileen made consistent efforts to achieve all short-term and long-term goals during her stay.

Eileen was discharged to her home on February 18 after 35 days of rehabilitation. Right before her departure, Eileen was able to host and teach a yoga art class for the residents at Cortlandt. She showcased her talents with the Cortlandt community, and it was a great experience for everyone.

The team at Cortlandt wished Eileen nothing but the best and continued success on her journey!